Refund policy

Returns

  • Eligibility: Items must be in their original condition, unused, with tags and packaging intact.
  • Non-Returnable Items: [List items not eligible for return, e.g., perishable goods, custom-made items, or gift cards.]
  • Return Window: You can return items within 28 days of the delivery date.
  • Proof of Purchase: A receipt or order confirmation is required.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 10-15 days.

Exchanges

  • We only replace items if they are defective or damaged. Contact us at info@prayze.com to request an exchange.

Shipping for Returns

  • Customer Responsibility: You will be responsible for paying return shipping costs.
  • Original Shipping Costs: Shipping fees are non-refundable.
  • If the return is due to our error (e.g., wrong or defective item), we will cover the shipping costs.

How to Initiate a Return

  1. Contact us at info@prayze.com.
  2. Include your order number, item(s) being returned, and reason for return.
  3. Ship the item(s) to:
    4 Arbour Road, Enfield, EN3 7TX, United Kingdom